Returns are directly handled by the mobile phone retailer and you can usually return your order for a refund or exchange within 14 days from the date of dispatch.
Please refer specifically to the retailer’s returns policy as these terms vary from one retailer to the next.
Visit our retailers page to find out more information about returns.
Generally the handset has at least a 12 months warranty with the manufacturer, though it is always best to contact the retailer first to ensure you go directly to the manufacturer with your issue.
Some retailers also offer exchanges if the item you have purchased is faulty.
Exchange policies are different for all retailers, so please visit your retailer's website for information on your retailer's specific exchange policy.
To help we have supplied a list of manufacturers warranty contact numbers.
|Apple||0844 209 0611|
|Samsung||0330 726 7864|
|Nokia||0871 261 0949|
|Sony||0370 523 7237|
|HTC||0845 890 0079|
|LG||0344 847 5454|