O2 users beware: you may not be talking to who you think you are

O2 users beware: you may not be talking to who you think you are

UK network provider, o2, yesterday received a number of complaints from its users regarding having private phone calls tapped into by unknown callers. The crossed wires malfunction has caused tens of o2 customers to be on the phone to their friend or family member one minute, and then accidentally listening into a total stranger’s conversation the next.

Advice site, Moneysavingexpert.com, yesterday advised customers to avoid divulging personal details to banks or other financial services in the risk that private information might get passed on to the wrong hands, especially as third parties cannot be heard when lines are crossed between conversations.

The issue was revealed at around 2pm yesterday, though o2 announced by 6.30pm the problem had been fixed by its engineers. The hiccup of crossed wires was reported in the Birmingham area of the UK. David Khan, a Marketing Consultant from the city, experienced the problem: “I was in mid flow of conversation with Sam Decombel of Play DNA, when the phone line immediately switched to a gentleman clearly talking to his wife about her visit to the doctors. Meanwhile, my friend heard the other half of the conversation, where a woman revealed the private details of her appointment.”

 However, crossed wires have also been experienced in other regions of the UK, with reports coming from Liverpool and Cambridgeshire. While o2 have stated that the issue has now been resolved, MoneySavingExpert.com revealed that complaints were still coming in. Other networks, including EE, Vodafone and Three Mobile, have announced that they have had no such complaints from their customers. 

It just goes to show that it’s important to be savvy when making your phone calls: you never know who is listening in…

Written by Charlotte Kertrestel