Mobile phone networks make changes to reduce shock bills

Mobile phone networks make changes to reduce shock bills

Mobile phone networks including Three, Vodafone, Virgin Mobile and EE have agreed to make changes to avoid sending customers “shock bills”.

These companies have confirmed that they will put a cap on the amount it expects customers to pay, especially in the case of a lost or stolen phone.

Networks will also have to allow customers to leave if they’re dissatisfied with mid-contract price hikes.

Details of the changes haven’t been announced as yet, though it is expected that a cap on bills could sit at the £50 mark, similar to the cap on stolen credit card bills.

Jo Swinson, consumer affairs minister said: "The last thing you need after the hassle of a stolen mobile is to find that someone has used it and landed you with a sky-high bill too”.

Just last week the Money Advice Trust revealed that thousands of UK mobile phone users are getting into debt because of their phones bills, and this legislation could be a make a real impact on people’s finances.

Whilst the aforementioned networks have agreed to adopt these changes as urged by the government, O2 is said to still be in discussions over the exact details of the policy.

Have you ever suffered from “bill shock”? Let us know by making a below or getting in touch via Facebook, Twitter and Google+.

Written by Charlotte Kertrestel

XS SM MD LG