Mobile Phones > Buying a Mobile Phone Frequently Asked Questions

Buying a Mobile Phone Frequently Asked Questions

Tell me about my monthly bills?

Your bills will arrive monthly from the network directly. The bills will match the exact line rental that you have chosen with the EXCEPTION of your first bill. The network will take payment from the date you buy your phone for example the 15th of the month to the month end and will also charge one month in advance. So please do not be alarmed to receive a slightly higher bill the first time. You are NOT being charged extra, you are just being charged in advance. All subsequent bills will match the line rental you have chosen

How many handsets can I buy?

Our restriction is 2 handsets per household per annum.

Gift Terms and Conditions

How to claim

All you need to do is return your claim form signed, along with your "first paid" mobile phone bill. This bill must be received within 28 days of the date on the bill. Bills received after this date will not qualify for their gift. Bills must not show "outstanding money" from previous bill or any "changes to your tariff originally connected at point of order". Alternatively should you wish to receive your gift sooner please refer the terms and conditions below. Please take copies before you send these bills to us as we will not be able to return them. Claim documents will be processed 7 days after delivery and must be received within 90 days of connection. Claims received after 90 days will not be paid and classed as void.

ACCEPTABLE PROOFS OF SIGNATURE

Visa, MasterCard, Amex, Diners Club, Switch/Maestro and Delta are acceptable cards.
Credit/Debit Cards - The front of the card only needs to be photocopied. The name, all numbers and expiry date must be fully visible. The card must not be out of date.
High Street Store Credit Cards.The front of the card only needs to be photocopied.
Passport (UK or International) - Passport extension is not acceptable
Full UK Driving Licence (inc. Northern Ireland) (if not used as Proof of Address) - NB: If it is the new-style two-part licence (comprising a credit card sized photocard and a paper counterpart), then we require only the plastic photocard, unless otherwise requested by Credit Referrals.
Provisional Driving Licences are also acceptable on the condition that it is the new-style two-part licence.
Firearms certificate (If not used as Proof of Address).

NOTE: Solo & Electron and MasterCard Cashplus cards are not acceptable

ACCEPTABLE PROOFS OF ADDRESS

Utility bill - e.g. Water, Gas, Electricity, BT/Cable landline Telephone and Council Tax bills, Bank, Building Society and Credit Card Statements, Full UK Driving Licence (inc Northern Ireland) (if not used as a Proof of Signature). NOTE: If it is the new-style two-part licence (comprising a credit card sized photocard and a paper counterpart), then we require only the plastic photocard, unless otherwise requested by Credit Referrals. A Provisional Driving Licence is also acceptable on the condition that it is the new-style two-part licence, Firearms certificate, (If not used as Proof of Signature).
Utility Bills used as a Proof of Address must be dated. Bills must be dated within the past 3 months.
Bank, Building Society, Credit Card Statements must be dated and be within the past 3 months.
NOTE: Please take copies before you send these bills to us as we will not be able to return them. We strongly advise you to send your bills by recorded delivery.
All Free Gifts are offered subject to their availability at time of claim; in the event of a gift being unavailable we reserve the right to substitute for an equivalent or better. (For example a HP Laptop may be replaced by an equivalent product). All Free Gifts are supplied with a manufactures warranty; it is the customers' responsibility to register the warranty with the relevant manufacturer.
Free Gift images are for illustration purposes only and colour may vary (e.g Sony PSP either black or white).

IMPORTANT INFORMATION

FREE GIFTS AND Simple Cash Back offers are LIMITED to 2 per household per year.
Claims will only be accepted if accompanied by the appropriate documentation send out to you with your order.
All free gift claims will be posted to the customer address details supplied to us when ordering the mobile phone, cheques are made payable to the customer named on the network account. These offers are non-transferable.
Successful claims will be paid within 28 days of receiving your claim.
All claims are subject to the Terms and Conditions set out herewith and claims which do not conform to these Terms and Conditions will be void. Claims should be posted by recorded delivery.

Can I bring my number with me?

If you have completed your current contract term with your current network, yes. If not, you cannot bring your number until you are outside of your contractual period. After you receive your handset from us, simply contact your current network provider and ask them for a PAC code (Port Authorisation Code). Then ring your new network and give them the PAC code. Your new network will then arrange to transfer your number within 5 working days. Please remember to transfer your contacts to your new phone within the 5 working days. As soon as the number transfers, all information held on your old SIM card will be lost.

When will my phone be delivered?

Subject to passing the credit check and ordering before 3pm, your phone will be despatched for delivery the next day. We use Royal Mail Special Delivery or Parcelfore and you will recieve your handset with your normal post. If you are not at home the parcel will be held at your local post office in the normal manner.